Refund Policy
Please review our refund terms carefully before submitting your application. Processing begins immediately upon payment confirmation.
Important Notice
Please ensure all information is correct before submitting your application. Once submitted, your application enters our processing queue immediately.
MDAC (Malaysia Digital Arrival Card)
100% Non-Refundable
All MDAC application fees are strictly non-refundable under any circumstances whatsoever. No exceptions will be made, regardless of the reason — including change of travel plans, application errors, denial, or any other situation.
⚠️ Once payment is confirmed, no refund will be issued — even if the request is made within minutes of submission.
Malaysia eVisa
Before Immigration Submission
If your application has not yet been submitted to Malaysian immigration, you may request a cancellation. A cancellation charge of USD $50 per passport will be deducted from your refund.
To request a cancellation:
Email malaysia@visa.org.my with your reference number and the passport number(s) you wish to cancel.
After Immigration Submission
Once your application has been submitted to Malaysian immigration, the fee is 100% non-refundable with no exceptions. This applies regardless of:
- • Visa denial by immigration authorities
- • Change of travel plans
- • Incorrect information provided
- • Choosing not to travel to Malaysia
- • Passport number already registered in another portal or previously submitted by the applicant and not removed prior to this application
- • Any other reason whatsoever
⚠️ No refunds will be issued once the application has been submitted to the government, under any circumstances.
Contact Us
For eVisa cancellation requests (before immigration submission only), email us with:
• Your application reference number
• Full name as on passport
• Passport number(s) to cancel
• Email address used for the application
Email: malaysia@visa.org.my
Last Updated: January 2026